VoIP for IT

Digitel Systems Inc.

604-231-0110 help desk

604-231-0100 fax

"Managing your Voice and Data Network"

Friday, July 10, 2009

Threat Manager adds additional security for Vancouver business

Even though most organizations use perimeter defenses (firewalls) and employ endpoint defenses (anti-virus software), many still experience ongoing security breaches. This means that a number of internal networks remain at risk, despite their seemingly proactive defenses. In response, organizations are looking to improve their network security while ensuring compliance with policies and regulatory mandates.

Digitel's Threat Manager provides security and compliance solutions by delivering intrusion protection, vulnerability assessment and log management at a fraction of the cost of traditional products. Unlike appliance or software products, our software-as-a-service (SaaS) platform features rapid deployment, zero maintenance and no hardware or software costs.

Active Watch

With Threat Manager, customers can greatly improve their security posture by adding Active Watch. This service provides professional security expertise, resulting in more accurate threat detection and faster, more effective incident response.
Active Watch allows IT Managers to receive alert updates by phone or e-mail from security professionals working in the Security Operations Center (SOC). The SOC monitors the network 24/7 and follows customized escalation responses based on compliance requirements and end-user preferences. Defense, remediation and forensics support is also included.

Advanced Threat Scenario Model

With an expanded threat-management approach that exceeds typical intrusion-detection-and-prevention products, Threat Manager allows you to maximize your technical resources by eliminating false-positive incidents and reducing associated IT costs.

Key Benefits

Threat Manager provides affordable protection for networks with no upfront investment required:

Improve network security by identifying threats and vulnerabilities that evade perimeter and endpoint defenses.
Achieve regulatory compliance by identifying incidents and vulnerabilities that could impact compliance-relevant network assets.
Eliminate false alarms typically associated with intrusion-detection technology

Key Features

Intrusion Protection

Protects against more than 12,000 identified threats
Optional 24/7 security monitoring via SOC
Passively monitors network traffic
Actively blocks attack traffic based on parameters set by customer
Correlates network events, vulnerabilities and global-threat data
Multilayered architecture provides superior protection Vulnerability Management
Continuous asset discovery, vulnerability assessment and resolution workflow
Automated network topology and host discovery
On-demand scheduling flexibility for internal and external scanning
Comprehensive prioritization and resolution work-flow management
Agentless architecture
Compliance Automation
Integrated PCI certification scanning by an Approved Scanning Vendor (ASV)
Comprehensive compliance reporting and dashboards in PCI, GLBA, SOX and HIPAA
Identification of incidents and vulnerabilities impacting compliance posture

As well as supporting Mitel and Toshiba telephone systems, Digitel delivers Managed Computer Support services to business customers throughout the Vancouver Lower Mainland.

Chris Miles Follow me on Twitter

Business Development

604-231-0143 direct

Digitel Systems Inc.

604-231-0110 help desk

604-231-0100 fax

"Managing your Voice and Data Network"

http://www.linkedin.com/news?viewArticle=&articleID=48997639&gid=743977&articleURL=http%3A%2F%2Fwww%2Eeweek%2Ecom%2Fc%2Fa%2FIT-Infrastructure%2FReasons-Why-Google-Chrome-OS-Is-and-Isnt-a-Big-Deal-610813%2F%3Fkc%3Drss&urlhash=BIzv&trk=news_discuss

Thursday, July 9, 2009

Reasons Why Google Chrome OS Is (and Isn't) a Big Deal

Here is a link to an on-line article, giving reasons why Google Chrome OS is (and isn't) a Big Deal. I couldn't fit the link in Twitter, hence this link to another link.

As well as supporting Mitel and Toshiba telephone systems, Digitel is delivering Managed Computer Support services to business customers throughout the Vancouver Lower Mainland.

Chris Miles Follow me on Twitter

Business Development

604-231-0143 direct

Digitel Systems Inc.

604-231-0110 help desk

604-231-0100 fax

"Managing your Voice and Data Network"

http://www.dynamicbusiness.com/articles/articles-news/acronis-debuts-new-backup-and-data-recovery-system-for-business3925.html

Tuesday, July 7, 2009

New backup and data recovery system for business

Here is a link regarding a new backup and recovery system for business than combines data deduplication, enhanced support for virtual environments and centralized management features. I couldn't fit the link in Twitter, hence this link to another link.

As well as supporting Mitel and Toshiba telephone systems throughout the Vancouver area, Digitel is delivering Managed Computer Support services to their business customers.

Chris Miles

Business Development

604-231-0143 direct

Digitel Systems Inc.

604-231-0110 help desk

604-231-0100 fax

"Managing your Voice and Data Network"

Friday, July 3, 2009

Affordable IT Support for Vancouver Area Business

Digitel Systems Inc. is a Vancouver BC based telephone equipment supplier and for the past 25 years we've been installing and supporting business telephone systems, including Toshiba and Mitel. With the advent of IP Telephony, the Voice and Data network are becoming one, and we see an opportunity to deliver I.T. services and be one point of contact for our customers.

We know that you rely on your I.T. assets to operate your business, but maintaining and managing these investments can be costly, complicated and time-consuming — distracting you from your core business activities and using up resources.

With this in mind Digitel is now offering a Remote Monitoring and Management (RMM) service that will result in an overall lower cost of owning and supporting I.T., more predictable costs, and will help you avoid the large, unplanned expenses that are typically associated with unscheduled downtime.

Remote Monitor, Alert and Response

With 24/7 monitoring and alerting, we’ll know immediately when something has gone wrong and can guarantee a rapid response, delivered remotely if possible, or on site if required. Problems are often resolved before you’re even aware of them.

Asset Management

Our RMM services make it possible to deliver detailed, up-to-date hardware and software inventories to protect assets for insurance purposes or regulatory compliance.

We’ll track warranty expirations to ensure you never pay for maintenance twice.

We’ll also automatically detect new software installations and discover the presence of unauthorized and illegal software, such as peer-to-peer file-sharing applications that rob you of bandwidth.

Preventive Maintenance

With detailed, accurate information about your IT assets, we minimize costly disruptions to your daily operations by proactively resolving problems before they become critical. We’ll also be able to quickly identify where maintenance activities can optimize performance and lower costs.

How It Works

Our software-based RMM solution automatically performs secure, comprehensive scans of your IT environment to gather up-to-date information about the health and performance of your assets.

This information allows us to be alerted about problems as they are evolving, deliver rapid remote remediation when issues arise, and perform maintenance tasks with unparalleled efficiency — all of which save you money.

We can proactively monitor and manage anything with an IP address, including:

• Desktops

• Laptops

• Servers

• Managed switches

• Routers

• Firewalls

• Gateways

• VoIP switches and phones

• Printers

• Faxes

• Scanners

• Off-the-shelf and custom applications

• Specialized equipment

• Environmental control devices

• Internal and external web sites

• Virtual machines

We see our Remote Monitoring and Management service as a perfect fit for any organization who employs their own technician or who already outsources their computer network support to a small 1 or 2 man firm. For more information contact us anytime, or call me directly for any of your telephone or data needs.

Chris Miles Follow me on Twitter

Business Development

604-231-0143 direct

Digitel Systems Inc.

604-231-0110 help desk

604-231-0100 fax

"Managing your Voice and Data Network"

Friday, May 15, 2009

Server Recovered in only 40 Minutes

Insight Information Technology (or Insight IT for short) recently introduced a Backup and Disaster Recovery Service, specifically designed for business customers in the Vancouver Lower Mainland and Fraser Valley. Instead of simply Backing up data, we "mirror" the Operating System, Applications and Data. The advantage is we can restore a Server very quickly, often times (depending on the amount of data) within minutes! In fact during a regular scheduled test of the service with a customer in Richmond BC, our technician restored a production SQL server within 40 minutes.

Most businesses already have a Data Backup system in place, however many firms find out too late just how long it takes to restore a Computer Network once a Server is suddenly unavailable. Companies that have implemented ONLY a backup of data need to understand the amount of time it takes to replace a Server.

Purchase the Hardware
Install the Operations System
Install the Applications
Upload the Backed up data
Reconfigure the Server

This can often take several days. Now compare that to 40 minutes!

For an explanation on our Backup and Disaster Recovery Service, how it works and the cost, click here.

You can also contact me directly. I can answer your questions and go over all the options available to you, to ensure your Business Continuity Plan is in place.

Chris Miles

Insight Information Technology

cmiles@insightit.ca

604-484-4218 Direct

Follow me on Twitter

604-484-5141 Lower Mainland

604-864-0465 Abbotsford

604-357-1471 Fax

"Let Us Manage IT"

Thursday, May 7, 2009

Legal Precedent creation software

I recently spoke with Dave Humphreys from CompuWork Pacific Inc. regarding software they developed for a Vancouver BC Law Firm. One of his client's realized what a pain it was for his staff to manually create and fill out new legal precedent documents for every file he was working on. So he created a set of precedent templates akin to merge documents. He then commissioned CompuWork to create a Database Management System to store his data and populate any of these documents on demand. He currently has a library of close to 1000 precedents.

"It is not an off-the-shelf product" Dave explained. "This system was custom-made to spec, but all of the functionality and methods could be adapted into a new custom package, should any legal office be interested. It's primary purpose is to populate legal precedent documents with valid data, although it's abilities have been extended quite a bit over time."

The benefits that give his customer a competitive advantage include:

fewer errors as all data resides in one system and is validated when input or modified
staff are restricted to lists of values in many cases, eliminating the typos etc that come with entering data as free-form text
huge savings in time and staff costs as data can be entered once, extracted many times
easy to use, intuitive system requires little training - most paralegals are up and running within a day

Major features include (and more added every year)

ability to sort and filter file data in tabular format
statistical reports
bring-forward tasks and diary for all staff
generation of custom reports to clients in Word or Excel
email creation and logging, with comments
ability to print formatted file labels, envelopes, pdf documents
data is used by the firm to provide reports to their clients on the Web
ability to search and replace data in all precedents at once
ability to "clone" similar precedents, eliminating the need to create documents from scratch
ability to create document packages containing multiple precedents
auto lookup of postal code info, based on street address and city, via web service

The caveat Dave's client offers is that the lawyer or firm must be willing to create the precedents. CompuWork can provide a how-to guide, but it does take some time to set up. Dave suggested that the best strategy is to start with that 10% of your documents that you use 75% of the time, then add or copy more precedents as time allows.

For any Law Firm with an interest, Dave has offered to demo the system.

Dave Humphreys

CompuWork Pacific Inc.

Phone (604) 684-8211 Fax (604) 684-8210

http://www.CompuWork.net

And if you are looking for an easy way to lower your I.T. support costs while practically eliminating computer problems, glitches, and downtime, then give us a call. Or visit us at www.ComputerSupportForLawFirms.com.

Chris Miles

Insight Information Technology (or Insight I.T. for short)

P.S. The last bulleted point, the postal code lookup, is another service CompuWork provides - near instantaneous population of postal codes via a web service. They use the current Canada Post database. This is a subscription service that can be used stand-alone or it can be integrated into existing software systems. www.postalcodeservices.net

Chris Miles
Insight Information Technology
cmiles@insightit.ca
604-484-4218 Direct

604-484-5141 Lower Mainland
604-864-0465 Abbotsford
604-357-1471 Fax

"Let Us Manage IT"
www.InsightIT.ca