We know that you rely on your I.T. assets to operate your business, but maintaining and managing these investments can be costly, complicated and time-consuming — distracting you from your core business activities and using up resources.
With this in mind Digitel is now offering a Remote Monitoring and Management (RMM) service that will result in an overall lower cost of owning and supporting I.T., more predictable costs, and will help you avoid the large, unplanned expenses that are typically associated with unscheduled downtime.
Remote Monitor, Alert and Response
With 24/7 monitoring and alerting, we’ll know immediately when something has gone wrong and can guarantee a rapid response, delivered remotely if possible, or on site if required. Problems are often resolved before you’re even aware of them.
Asset Management
Our RMM services make it possible to deliver detailed, up-to-date hardware and software inventories to protect assets for insurance purposes or regulatory compliance.
We’ll track warranty expirations to ensure you never pay for maintenance twice.
We’ll also automatically detect new software installations and discover the presence of unauthorized and illegal software, such as peer-to-peer file-sharing applications that rob you of bandwidth.
Preventive Maintenance
With detailed, accurate information about your IT assets, we minimize costly disruptions to your daily operations by proactively resolving problems before they become critical. We’ll also be able to quickly identify where maintenance activities can optimize performance and lower costs.
Our software-based RMM solution automatically performs secure, comprehensive scans of your IT environment to gather up-to-date information about the health and performance of your assets.
This information allows us to be alerted about problems as they are evolving, deliver rapid remote remediation when issues arise, and perform maintenance tasks with unparalleled efficiency — all of which save you money.
We can proactively monitor and manage anything with an IP address, including:
• Desktops
• Laptops
• Servers
• Managed switches
• Routers
• Firewalls
• Gateways
• VoIP switches and phones
• Printers
• Faxes
• Scanners
• Off-the-shelf and custom applications
• Specialized equipment
• Environmental control devices
• Internal and external web sites
• Virtual machines
"Managing your Voice and Data Network"
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