What goes on (that you cannot see) on your Computer Network

We recently found a corrupt print job on a customer's computer network that was using 50% of the CPU by the Print Spooler.  The Print Spooler, also called the Queuing System, manages printer use on computer systems that have more than one printer, and a 50% usage causes a much slower computer network. 

 

The corrupt print job occurred months ago, but wasn't found until our customer took advantage of our "5 to 50" Computer Network Support Service.  Part of this service is 24/7 Network Monitoring, allowing us to foresee and diagnose problems much faster, and in some cases, remedy the situation immediately without having to go on-site. 

 

If this was an existing customer why wasn't this problem found earlier?

 

Typically, Computer Support is based on what we call a "Break & Fix" model.  Unless there is a problem or a project, we are NOT involved in the day-to-day management of our customer's network.  However our "5 to 50" service is a Pro-active Support model, which delivers computer support at a flat monthly fee that our customers can budget for just like rent.  And part of this service is the 24/7 Monitoring, which is constantly scanning the network looking for problem that might not be seen by an end-user.  In the case of the high CPU usage on the Server, our customer really didn't notice anything until after the problem was fixed, and they noticed everything running faster.

 

If your business has 5 or more workstations, and is located in the Vancouver Lower Mainland or Fraser Valley, we'd welcome the opportunity to manage your Computer Network.  Contact us anytime at 604-484-5141 in Vancouver or 604-864-0465 in Abbotsford.

 

Chris Miles                                                       Follow me on Twitter

604-484-4218 direct

cmiles@insightit.ca

 

Insight Information Technology

604-484-5141 Lower Mainland

604-864-0465 Fraser Valley

 

www.insightit.ca

 

Posted via email from chrismiles's posterous

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